Shipping Policy

Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.

Once we have shipped your order, you will receive an automated email that includes the tracking information.

AUSTRALIAN SHIPPING

Shipping costs are calculated using your location along with the weight and size of your order and standard parcels are dispatched using Sendle. POBox and remote deliveries are shipped using Australia Post.

Orders Over $120 qualify for FREE standard shipping (this excludes international, POBox and Remote deliveries).  Please note that if discounts, coupons or other offers reduce the value of the order to below $120, free shipping does not apply.

SHIPPING CUTOFFS FOR 1-2 DAY DISPATCH

AUSTRALIAN DOMESTIC DELIVERY

Monday - Friday: Order before 2pm AEST

* Saturday - Sunday: Closed, all orders shipped within 2 business days, unless otherwise stated. 

AUSTRALIAN DOMESTIC ORDERS - STANDARD

Are fulfilled through Sendle with an estimated shipment time of 3-10 business days.

AUSTRALIAN DOMESTIC ORDERS - POBOX & REMOTE

Are fulfilled through Australia Post with an estimated shipment time of 5-10 business days.

INTERNATIONAL ORDERS

Are fulfilled through Australia Post or Sendle with an estimated shipment time of 5-14 business days.

Please note that shipment time is not guaranteed by Hart Skincare, Sendle or Australia Post. Hart Skincare is not responsible for an order once it is in the Postal system.

To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to collect the delivery.

POSSIBLE DELAYS

All shipments may encounter delays due to high volume, COVID-19 related restrictions or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.

CANCELLATIONS

You may email us within 2 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it may not be possible to cancel. Refunds for cancellations are applied once we provide confirmation.

EXCHANGES

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product within 7 days of receiving your product(s). If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 10 working days to process.

PROMOTIONS

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways!